Entrepreneurial technologist with a love for developing people, processes, and systems that scale strong teams in creative spaces. Systems expert with a strong affinity for improving operations with people and technology. Deep experience monetizing membership-run spaces.
International consulting experience in coworking, community organizing and technology/systems integration.
Looking to start and run a new creative space around music/arts.
Strong ability to network and match the communication styles of many different stakeholders. Action-oriented people person. Servant leader. Empathic dot and people connector.
strategic planning | facilitation & team building | capacity building | empathy | property access | systems integration | knowledge management
Google Suite/Google Apps (10 years) Cobot, Zendesk, Excel (pivot tables), Meraki, Papercut (shared, pay-per-use printing), Brivo (door access), Slack. Fluent in Mac and Windows environments
Analyze and lead development of the Port’s information/technology dynamics, identify opportunities/threats and execute critical technology-assisted support initiatives that keep the Port scaling smartly.
Oversee development and execution of technology roadmap and ecosystem encapsulating more than a dozen internal and customer-facing systems – including payment processing and eCommerce integration, room bookings, customer billing & ticketing support, property access & security, hardware/software networks, printing, email, servers and document management.
Work with CEO, COO and VP of Finance to direct evolution and maintenance of these initiatives while acting as point-of-contact for IT vendors and staff in supporting project execution on time and under-budget.
After an amazing 18 months building out the information, training and interconnected hardware systems at the Port, I’ve transitioned to a part-time role as our in-house ‘systems manager’ to pursue other passions and make space for career reflection.
In this new role at the Port, I manage and administer all internal tools for our team including Google for Work (G Suite), Cobot, Zendesk, Slack, Brivo door access and printing while monitoring the data flowing through these systems. Much of my work revolves around gathering multi-stakeholder input to improve the experience of these internal systems and operations.
I also maintain our internal knowledge and training resources while advising on new ‘systems integrations’ and driving adoption of new tools and processes to improve our data reporting and operations.
Lead and developed a distributed, international team to form a partnership connecting coworking spaces to universities through the provision of networked, entrepreneurial learning.
Agora is a project space with café, coworking and artist residencies based in a 5 story alt-bau in Berlin. I served as central point-of-contact for events and programming while managing and developing core operating systems to meet real-time needs of Agora.
Lead all community operations, rental agreements and facilities management while regularly maintaining >70% fill rates.
Upon succession, left a newly built intranet containing contract templates, a Policies & Operations manual and successfully hired the next manager to become steward and manager of all systems built.
Agora has been: written about on the Guardian, USA Today, Berliner Morgenpost, Germanwings Magazine worked with clients like Bose, SoundCloud, Sennheiser, Bosch and Lufthansa
Agora Collective e.V. has partnered with Instituto de Cervantes, Tate Liverpool, Red Bull House of Art and is currently co-funded by the Creative Europe Programme of the European Union.
Conducted IT/operational needs assessment and developed a plan to address them.
Built new systems to gather sign ups, process payments and support front-of-house operations.
Acted as central point-of-contact for all content, operations improvements and instructor onboarding for lab programs. Liaised between parents, students, instructors, staff and volunteers in creating policies and procedures for operating seasonal educational programming.
SHARE is a global network of new media artists who meet regularly in different cities to share, exchange and support each other through unique audio, video and internet-enabled ‘open jams’.
Advised on all business and operations strategy, while ensuring all back-office systems continued to run smoothly.
Facilitated a small team of designers, technologist, artists, instructors and developers to setup Fablab San Diego’s first website and seed development of their organizational team.
In collaboration with other staff from CuriousWorks, I led new media workshops in mining and remote. Indigenous communities in the Pilbara desert of Western Australia after using Kickstarter to raise the funds necessary for the trip.
While in Australia, I:
We also got our youth on national news television and newspapers and they continued running a film festival – on their own – after we departed.
While here, I provided mentorship and support for onboarding new AmeriCorps VISTAs, about 15 distributed across the country.
Distance leadership, millennial/peer guidance, wiki management and contribution, thought leadership, general support for the difficulties of living below the poverty line while serving as an AmeriCorps, network building, humor
Acted as online community manager and technical advisor to organization’s web operations. Led redesign and migration of 1500 page content management system website to new platform (ColdFusion to Drupal).
Digital storytelling, training, IT recommendations. I was involved with operationalizing the first ‘pilot’ of MACSD’s community storytelling stations. They have since partnered with the California State Library to oversee the installation and staff training of 6 digital storytelling stations in libraries across the state.
Coordinated community technology programming and IT operations for community computer lab.
A project of the Amador-Tuolumne Community Action Agency, I worked with volunteers and churches of multiple denominations to coordinate logistics in procuring and distributing over 6 tons of food to a 5 county rural area every month.
I also worked on improving inventory systems for our food, tracking volunteer hours and rewriting the operation manual for the warehouse. I also hired and supervised an AmeriCorps Member.
This was an incredible learning experience for me with an incredible mentor.
AmeriCorps VISTA Leadership Certification
1 week Federal training + year of service
Grant Recipient: Erasmus for Young Entrepreneurs
3 month fellowship between Berlin, DE and Marotta, IT