Morgan Sully

CV

Morgan Sully

Technology & People Manager for Creative Workspaces

BIO

Morgan has worked for nearly 12 years building the technology capacity of creative workspaces and teams.

Most recently, Morgan served as Director of Technology for the Port Workspaces, a multi-location coworking space serving nearly 1,000 onsite members in Downtown Oakland.

Currently, Morgan is interviewing people and researching projects related to coworking, UX, music and real estate.

SUMMARY

Entrepreneurial technologist with a love for developing people, processes, and systems that scale strong teams in creative spaces. Systems expert with a strong affinity for improving operations with people and technology. Deep experience monetizing membership-run spaces.

International consulting experience in coworking, project management and technology/systems integration.

Strong ability to network and match the communication styles of many different stakeholders. Action-oriented people person. Servant leader. Empathic dot and people connector, systems thinker.

Key skills:

empathy | business process analysis & improvement | capacity building | knowledge management & training

Technologies:

G Suite Administration (formerly Google Apps), Excel/spreadsheets, Cobot, Zendesk, Meraki Cloud Management, Papercut (shared, pay-per-use printing), Brivo (door access control), Slack, Sublime Text. Fluent in Mac and Windows environments

Active cultural producer as professional DJ, photographer and storyteller. http://www.memeshift.com | http://www.morgansully.com



EXPERIENCE

Director of Technology at The Port Workspaces

October 2015 – June 2017

Analyze and lead development of the Port’s information/technology dynamics, identify opportunities/threats and execute critical technology-assisted support initiatives that keep the Port scaling smartly.

Oversee development and execution of technology roadmap and ecosystem encapsulating more than a dozen internal and customer-facing systems – including payment processing and eCommerce integration, room bookings, customer billing & ticketing support, property access & security, hardware/software networks, printing, email, servers and document management.

Work with CEO, COO and VP of Finance to direct evolution and maintenance of these initiatives while acting as point-of-contact for IT vendors and staff in supporting project execution on time and under-budget.

Achievements:



Systems Manager at The Port Workspaces

June 2017 – Present

After an amazing 18 months building out the information, training and interconnected hardware systems at the Port, I’ve transitioned to a part-time role as our in-house ‘systems manager’ to pursue other passions and make space for career reflection.

In this new role at the Port, I manage and administer all internal tools for our team including Google for Work (G Suite), Cobot, Zendesk, Slack, Brivo door access and printing while monitoring the data flowing through these systems. Much of my work revolves around gathering multi-stakeholder input to improve the experience of these internal systems and operations.

I also maintain our internal knowledge and training resources while advising on new ‘systems integrations’ and driving adoption of new tools and processes to improve our data reporting and operations.



Partnerships Manager

January 2014 – January 2016 (2 years 1 month)

Lead and developed a distributed, international team to form a partnership connecting coworking spaces to universities through the provision of networked, entrepreneurial learning.

Achievements:



Artistic Director

November 2014 – October 2016 (2 years 1 month)

Advise and co-develop business strategy, online technology operations and P&L with Creative Director. Research and curate new cultural programming and visitor experiences with extensive service provider and creative network in Italy and Europe. Storytelling and copy-editing of all printed and web material.

Achievements:

Our work connects us to other unique retreat experiences revolving around authentic arts and culture, entrepreneurship and organic cuisine - all while providing a beautiful refuge for highly creative and confidently entrepreneurial families.



General Manager | Community Operations at Agora Collective

August 2013 – October 2014 (1 year 3 months)

Agora is a project space with café, coworking and artist residencies based in a 5 story alt-bau in Berlin. I served as central point-of-contact for events and programming while managing and developing core operating systems to meet real-time needs of Agora.

Lead all community operations, rental agreements and facilities management while regularly maintaining >70% fill rates.

Achievements:

Upon succession, left a newly built intranet containing contract templates, a Policies & Operations manual and successfully hired the next manager to become steward and manager of all systems built.

Agora has been: written about on the Guardian, USA Today, Berliner Morgenpost, Germanwings Magazine worked with clients like Bose, SoundCloud, Sennheiser, Bosch and Lufthansa
Agora Collective e.V. has partnered with Instituto de Cervantes, Tate Liverpool, Red Bull House of Art and is currently co-funded by the Creative Europe Programme of the European Union.



IT Project Manager & Organizational Consultant at Agora Collective

May 2012 – August 2013 (1 year 4 months)

Conducted IT/operational needs assessment and developed a plan to address them.
Built new systems to gather sign ups, process payments and support front-of-house operations.

Achievements:



Lab Program Manager at Media Arts Center San Diego

January 2010 – August 2011 (1 year 8 months)

Acted as central point-of-contact for all content, operations improvements and instructor onboarding for lab programs. Liaised between parents, students, instructors, staff and volunteers in creating policies and procedures for operating seasonal educational programming.

Achievements:



Co-founder | Artist

January 2006 – August 2011 (5 years 8 months)

SHARE is a global network of new media artists who meet regularly in different cities to share, exchange and support each other through unique audio, video and internet-enabled ‘open jams’.

Achievements:



Business & Web Operations Manager at A Word with You Press

2010 – 2011 (2 years)

Advised on all business and operations strategy, while ensuring all back-office systems continued to run smoothly.

Achievements:



Community Technologist

November 2009 – January 2010 (3 months)

Facilitated a small team of designers, technologist, artists, instructors and developers to setup Fablab San Diego’s first website and seed development of their organizational team.

Achievements:



New Media Educator

October 2009 – November 2009 (2 months)

In collaboration with other staff from CuriousWorks, I led new media workshops in mining and remote. Indigenous communities in the Pilbara desert of Western Australia after using Kickstarter to raise the funds necessary for the trip.

While in Australia, I:

We also got our youth on national news television and newspapers and they continued running a film festival – on their own – after we departed.



AmeriCorps VISTA Leader

June 2007 – December 2008 (1 year 7 months)

While here, I provided mentorship and support for onboarding new AmeriCorps VISTAs, about 15 distributed across the country.

Distance leadership, millennial/peer guidance, wiki management and contribution, thought leadership, general support for the difficulties of living below the poverty line while serving as an AmeriCorps, network building, humor



Online Community Manager (AmeriCorps VISTA, Digital Arts Service Corps) at National Alliance for Media Arts & Culture

June 2007 – December 2008 (1 year 7 months)

Acted as online community manager and technical advisor to organization’s web operations. Led redesign and migration of 1500 page content management system website to new platform (ColdFusion to Drupal).

Achievements:



Media Artist at The Media Arts Center San Diego

September 2006 – May 2007 (9 months)

Digital storytelling, training, IT recommendations. I was involved with operationalizing the first ‘pilot’ of MACSD’s community storytelling stations. They have since partnered with the California State Library to oversee the installation and staff training of 6 digital storytelling stations in libraries across the state.



Community Technology Coordinator (AmeriCorps VISTA) at San Diego LGBT Community Center/San Diego Community Technology Coalition

September 2005 – September 2006 (1 year 1 month)

Coordinated community technology programming and IT operations for community computer lab.

Achievements:



Warehouse Coordinator

May 2004 – December 2004 (8 months)

A project of the Amador-Tuolumne Community Action Agency, I worked with volunteers and churches of multiple denominations to coordinate logistics in procuring and distributing over 6 tons of food to a 5 county rural area every month.

I also worked on improving inventory systems for our food, tracking volunteer hours and rewriting the operation manual for the warehouse. I also hired and supervised an AmeriCorps Member.
This was an incredible learning experience for me with an incredible mentor.



EDUCATION

University of California, Santa Cruz

B.A. Critical Inquiries In New Media Technology, Media Arts & Culture, 2001 – 2004



HONORS & AWARDS

AmeriCorps VISTA Leadership Certification
1 week Federal training + year of service

Grant Recipient: Erasmus for Young Entrepreneurs
3 month fellowship between Berlin, DE and Marotta, IT